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LemuGroup Connect
At LemuGroup we have a multi-channel environment that prioritizes connectivity between LemuGroup, the customer and their machines.
The main objective of multichannel focuses on boosting our customers' productivity. To achieve this, we work in two key areas:
Continuous support through LemuGroup's after-sales department.
Web platform for real-time data collection.
CONTINUOUS SUPPORT
TROUBLE SHOOTING. The equipment features a section on the screens that allows the operator to identify errors, locate where they occur, and receive suggestions to resolve them. It is a quick and self-sufficient solution to detect problems or drops in productivity.
INTEGRATED WEBCAMS. Strategically placed throughout the machine, these webcams enable quick diagnostics for LemuGroup’s after-sales team, allowing us to analyze the machine’s operation and better understand the customer’s environment.
REMOTE ASSISTANCE. Thanks to the Remote Assistance system, the after-sales department can quickly access machines remotely and maintain direct communication with voice and video between our technicians and the customer.
96% OF MACHINE PROBLEMS ARE RESOLVED IN A SHORT TIME THROUGH THESE TOOLS.
LEMUGROUP CONNECT PLATFORM
Our goal is to provide customers with a platform that allows them to monitor real-time data and key performance indicators of the machine or machine fleet to anticipate and prevent failures, reduce downtime, and contribute to fast and accurate decision-making.
The LemuConnect platform connects to the machines, collecting and visually displaying both standard and customized key performance indicators.
A simple platform that enables both LemuGroup and the customer to assess the productivity of their machines and make quick decisions to improve the process or even resolve issues before they arise.
